Introduction of Groupe Mutuel
At Groupe Mutuel, we are a leading Swiss health and accident insurer dedicated to providing exceptional services to our clients. As part of our ongoing commitment to excellence and innovation in service delivery, we continually seek to enhance our technological capabilities. This ensures that we not only meet but exceed the evolving expectations of our customers and the market.
What We Are Looking For
In our pursuit of operational excellence, we are currently looking to renew and enhance a product that can test and monitor the performance of our infrastructures and applications. Our aim is to find a software solution that is robust, cutting-edge, and capable of providing deep insights into our IT environment.
The Problem We Want to Solve
Our primary challenge lies in managing the performance of our diverse applications and IT infrastructure. We require a solution that can provide real-time monitoring of application performance, identifying bottlenecks and analyzing user transactions from start to finish. Additionally, the solution should leverage artificial intelligence to automatically detect anomalies, analyze the root causes of performance issues, and suggest corrective actions.
Furthermore, we need capabilities for:
Infrastructure Monitoring: To keep tabs on our IT infrastructure, including servers, databases, containers, and cloud services, ensuring optimal availability and performance.
User Experience Management (DEM): Tools to monitor and analyze the end-user experience, improving customer satisfaction and optimizing user journeys.
Automation and Orchestration: Enhancing operational efficiency by automating performance management tasks and orchestrating processes.
Cloud and DevOps Surveillance: Supporting multi-cloud environments and DevOps practices, providing complete visibility into CI/CD pipelines and continuous deployments.
Dashboards and Reporting: Customizable dashboards and detailed reports to offer insights into the performance and status of our applications and infrastructure.
In summary, we are seeking a comprehensive solution that ensures our applications and infrastructure operate at peak efficiency, enhances user experience, and reduces downtime and performance issues through advanced, AI-driven monitoring and analysis capabilities.
Inventory monitoring in different branches globally
Customer service is very expensive
